Prelaunch policy draft • Last updated 30 August 2026
Before payment
A saved basket, enquiry, account or preorder-interest form is not a paid order. You may change or abandon it without a charge.
Paid preorders and cancellations
A paid preorder reserves a box for its planned dispatch window. Contact us as soon as possible if you need to request a cancellation or change. Whether a paid order can still be changed depends on its fulfilment stage, customisation and applicable consumer rights. We will show the final cancellation cut-off before payment.
Damaged, defective, incorrect or missing items
Email us promptly with your order number, the affected item, clear photographs of the product and packaging, and a short description. Keep the item and packaging while we assess the issue. Where appropriate, we will arrange a replacement, missing part, repair, collection or refund in line with applicable law.
Change-of-mind returns
Any permitted change-of-mind return must be unused, complete and in its original condition and packaging. Opened, personalised, digital, consumable, hygiene-sensitive or mouth-contact items may not be eligible unless defective or otherwise protected by law. Return courier costs and deductions, if applicable, will be shown in the final paid-sale policy.
Refund timing
Approved refunds will be returned through the original payment method where possible. Banking and payment-provider processing times are outside Growth Garden’s direct control. We will confirm the approved amount and next steps in writing.
Your statutory rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable South African law, including the Consumer Protection Act where it applies.
Start a request
Use the order-help form or email support@growthgarden.co.za. Never send card or banking credentials by email.
This draft requires final South African legal review before paid sales begin.
