Prelaunch privacy draft • Last updated 30 August 2026
What we collect
When you create an account, we may collect the parent or caregiver’s name, email address, phone number and password in protected form. Child profiles may include a child’s first name, date of birth and selected Growth Garden stage. At checkout, we may also collect delivery and billing details, chosen boxes and order information.
How we use it
- To create your private My Garden space and keep each child’s journey separate.
- To unlock digital resources that belong to a successfully paid box.
- To prepare, pack, dispatch and support orders.
- To answer enquiries and send essential account or order updates.
Payments and connected services
Card and payment details are handled by the connected checkout provider and are not stored by Growth Garden. Account, order and fulfilment data may be securely shared with services used to operate the business, including the website host, Shopify, Airtable, Softr and email or delivery providers, only where needed.
Children’s privacy
Accounts are created and managed by an adult. Child profiles are private to the signed-in family and are not public. Please use a child’s first name only and do not upload sensitive medical information.
Essential cookies and local storage
We use essential session cookies to keep signed-in accounts secure and device storage to remember a basket or local preference. We do not currently describe optional advertising or analytics cookies as active. If non-essential tracking is added later, this policy and any required consent choices will be updated first.
Marketing choices
Launch or marketing updates will be sent only where you have asked for them or where another lawful basis applies. You may ask to stop optional marketing at any time. Essential order, safety, account and service messages are different from marketing.
Storage, security and retention
We use reasonable access controls and protected systems appropriate to the information handled. No online system can promise absolute security. We retain data only for as long as it is reasonably needed for accounts, paid access, orders, tax, fraud prevention, safety notices, disputes and legal obligations.
Access outside Growth Garden
Some service providers may process information from infrastructure outside South Africa. Where this applies, Growth Garden will use the provider only for a necessary business purpose and take reasonable steps required by POPIA for the transfer and protection of personal information.
Your choices
You can ask us to correct, export or delete your family information. Some order records may need to be retained for legal, tax, fraud-prevention or customer-support reasons.
Contact
Email support@growthgarden.co.za with “Privacy” in the subject line. We will confirm the requester’s identity before changing private account data.
This draft must be reviewed and completed with Growth Garden’s final responsible-party and information-officer details before live paid sales begin.
